Maggie Lam is a product designer driven by empathy, translating complex problems into thoughtful, practical, and human-centered design decisions.
Supporting confidence-first communication online
AImpower
Built a Zoom plugin and web dashboards that extend stutter-affirming therapy into real meetings through goals, reflection, and user agency.
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Redesigning the claims experience at a critical moment
Assurant
A team-based UX project focused on improving Assurant’s IVR flow through clearer prompts and a visual handoff to reduce confusion and user stress.
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Turning AI outreach into an intuitive product
Gabriel AI
End-to-end UX design work across Gabriel AI’s landing page, campaign flow, and product interface—focused on clarity, trust, and scalable personalization.
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