Projects - Maggie Lam

Maggie Lam is a product designer driven by empathy, translating complex problems into thoughtful, practical, and human-centered design decisions.

Stutter-affirming tools for virtual communication

Healthcare UX

Full Process

Supports people who stutter with confidence tracking and reflection tools designed for real Zoom meetings.

Stutter-affirming tools for virtual communication

Healthcare UX

Full Process

Supports people who stutter with confidence tracking and reflection tools designed for real Zoom meetings.

Stutter-affirming tools for virtual communication

Healthcare UX

Full Process

Supports people who stutter with confidence tracking and reflection tools designed for real Zoom meetings.

ASSURANT

Redesigning insurance phone support for clarity

Service Design

Full Process

Improved an IVR experience to reduce confusion and speed up resolution in high-stress moments.

ASSURANT

Redesigning insurance phone support for clarity

Mobile Design

Full Process

Improved an IVR experience to reduce confusion and speed up resolution in high-stress moments.

ASSURANT

Redesigning insurance phone support for clarity

Mobile Design

Full Process

Improved an IVR experience to reduce confusion and speed up resolution in high-stress moments.

AI-powered campaign creation platform

Web Design

0 > 1 Startup

Designed core web flows for a startup SaaS product, from onboarding to campaign creation.

AI-powered campaign creation platform

Mobile Design

Full Process

Designed core web flows for a startup SaaS product, from onboarding to campaign creation.

AI-powered campaign creation platform

Mobile Design

Full Process

Designed core web flows for a startup SaaS product, from onboarding to campaign creation.

Product Concept

Social UX

Spotify: Social discovery through shared music taste

Explores how Spotify could foster friendships by turning listening behavior into social connection.

Product Concept

Social UX

Spotify: Social discovery through shared music taste

Explores how Spotify could foster friendships by turning listening behavior into social connection.

Product Concept

Social UX

Spotify: Social discovery through shared music taste

Explores how Spotify could foster friendships by turning listening behavior into social connection.

Mobile Design

Full Process

BIGREDTRADE: Campus marketplace for buying and selling

Designed a mobile marketplace for Cornell students, refined through usability testing to improve search, negotiation, and trust.

Mobile Design

Full Process

BIGREDTRADE: Campus marketplace for buying and selling

Designed a mobile marketplace for Cornell students, refined through usability testing to improve search, negotiation, and trust.

Mobile Design

Full Process

BIGREDTRADE: Campus marketplace for buying and selling

Designed a mobile marketplace for Cornell students, refined through usability testing to improve search, negotiation, and trust.

Thanks for stopping by

Hope you left with a little bit of curiosity and inspiration.

SOCIAL

NAVIGATION

Thanks for stopping by

Hope you left with a little bit of curiosity and inspiration.

SOCIAL

NAVIGATION

Thanks for stopping by

Hope you left with a little bit of curiosity and inspiration.

SOCIAL

NAVIGATION